1.1.10 Evaluate different methods of delivering user training

Training staff in using a new system is very important as productivity greatly depend on how familiar users are with a system. Therefore good user training is an essential part of introducing a new system.
Methods of delivering user training are:
• Self-instruction: Users read a manual or watch a tutorial, or randomly do something in the system to figure out how it works. This type of training is only suitable for experienced computer users as they are more confident to start using an unfamiliar system alone to figure out how it works. Also, this type is more comfortable and gives you freedom in making a study schedule.
• Formal classes: Users sit in a classroom, listen to an instructor who shows and explains how to use the system. This type of training is useful to train large amounts of staff as it is effective and relatively cheap, but if the size of the classes is too big, there is little time to deal with individual problems and questions.
• Remote/Online training: An instructor trains a single user either by being in the same room or by some kind of remote connection (Skype, chat). This is the most effective way of training as it can be suited to user's needs and abilities, but is very expensive compared to other types of training.